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This intensive and challenging course is designed to increase participants’ understanding of the role of an internal consultant. The participant will learn identified best practice techniques and deve... more information | send enquiry

Selecting the right person for a job impacts on both internal and external customers. This programme incorporates a high level of participation including practical interview exercises and individual ... more information | send enquiry

A practical and intensive course for managers and key employees in the steps required to achieve successful changes to internal business processes. We use a "Hot Housing" style to deliver messages in ... more information | send enquiry

A programme which allows Managers and staff to recognise and deal with issues relating to drug and alcohol misuse in the work place. Can you confidently answer the following? · Is dismissal for Drug... more information | send enquiry

This workshop will help anyone in a support or technical role develop the necessary skills, styles and approach that will enable them to perform successfully in a consultancy role. For full details v... more information | send enquiry

Get your training programmes benchmarked against national standards. providingsolutions@edexcel.org.uk more information | send enquiry

Provides the skills to conduct an appraisal process in the workplace Min 5 Max 15 delegates Price is for a course of 15 delegates Content What is an Appraisal Appraisal Benefits Preparing an Appraisa... more information | send enquiry

This workshop is designed to explore, understand and practice ways of dealing confidently and successfully with difficult situations. It will also help people understand how others see them and help ... more information | send enquiry

Aims. Improve business. Improve staff morale. Reduce complaints. Create higher profitability and stand apart. Course content: Making customer service work. How to manage customer service. Effective sy... more information | send enquiry

This course is aimed at non financial managers and is available across the UK. Delegates will learn the basics of accounting information. This course is accredited by the Law Society and attracts 6 ho... more information | send enquiry

A course for sales people who are new to the UK Public Sector to understand how the procurement processes work and how to exploit those processes to win. Running for 18 months and recently updated wi... more information | send enquiry

A closer look at working with people from sexual minorities. This includes a more in-depth look at the law and its effects, discrimination and it's effect on the individual and best working practice. more information | send enquiry

Provide in depth knowledge into skills required for good practice in housing management in the areas of customer service, welfare benefits, void and lettings management, Tenancy and Neighbourhood Mana... more information | send enquiry

Thousands of pounds are being wasted on consultancy for strategic projects that do not deliver. One of the key reasons is poor consultancy briefing and selection. This unique approach offers the oppor... more information | send enquiry

Delegates will learn: • How to interview effectively • How to record the information collected • How to model the data used within the business • How to normalise business forms, reports and data • H... more information | send enquiry

This course will enable anyone working in a consultancy or an advisory role to be more effective. All consultants need the ability to influence clients. By understanding your strengths and preferre... more information | send enquiry

An introduction to the tools and techniques required to undertake an organisational review, including process mapping and analysis more information | send enquiry

Training & Consultancy services for residential child care; social care; health and education organisations in a wide range of subject areas including policy and practice development; risk assessment;... more information | send enquiry

Course Objective: this workshop will help anyone who has been involved in a support or technical role to develop the necessary skills, styles and approach that will lead to successful consultancy. Su... more information | send enquiry

To explore the causes & effects of bullying & harassment and ways of dealing with the issue effectively Max 15 delegates Content Health & Safety Legislation Organisational Policy Counselling Assertive... more information | send enquiry

Enables team leaders and members to recognise the kind of team they are in and what characteristics motivate and demoralise the team. Develops adaptability & ensures all are aware of the significanc... more information | send enquiry