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Understand the most popular framework for IT Service Management and obtain the ITIL Foundation Certificate. FREE Training Guide from website. Prices from £675 incl exam. All UK dates. Focus works wi... more information | send enquiry

This course provides the first step towards professional qualification in ITIL® Service Management and membership of the Institute of IT Service Management. An understanding of ITIL® brings with it an... more information | send enquiry

Led by a Global ITIL Implementation Specialist you will... Develop a working knowledge of the ITIL model, its components and how they are inter-related; Know the key stages in an ITIL implementation p... more information | send enquiry

Presents the UML and OO from the perspective of the Project Manager. It shows how to organise and manage UML-based projects and make use of the natural components of UML in improving the quality and m... more information | send enquiry

This course is for Service Management professionals who are working within the Change Management environment as a practitioner, or those wishing to gain a qualification within this specific area of Se... more information | send enquiry

This course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. It forms the basis for those wishing to progress to the practitioner level... more information | send enquiry

Individuals who require a basic understanding of the ITIL® framework and wish to know how it may be used to enhance the quality of IT service management within an organisation. IT professionals who ar... more information | send enquiry

Have you invested in PRINCE2? Have you invested in ITIL? Have you discovered a yawning gap between your Project and Service Management? If the answer to any of these questions is yes then this is the... more information | send enquiry

This intensive workshop is intended for Service Management Consultants (internal or external), Programme Managers and Line Managers with responsibility for increasing the efficiency and effectiveness ... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

If you already hold the ITIL® v2 Foundation Certificate in IT Service Management, you can become version 3 conversant and qualified simply by taking this one day v3 Foundation Bridging course that lea... more information | send enquiry

This course is for IT staff who wish to improve, or need to formalise, their understanding of the principles of Problem Management 'Best Practice'. This is an intensive course that makes extensive us... more information | send enquiry

In preparation for the EXIN/ISEB accredited IT Service Manager's Certificate. Week 1 Service Support the operational and tactical processes of ITIL. You will relate ITIL knowledge to the organisation... more information | send enquiry

This course is for Service Management professionals who are working within a Service Desk or Incident Management environment as a practitioner, or those wishing to gain a qualification within this spe... more information | send enquiry

The IT Infrastructure Library is a popular approach to IT Management, dealing with examples taken from both public and private sector experience. more information | send enquiry

This 3 day course provides a solid foundation for those seeking an entry-level professional qualification in IT Service Management. The course includes multiple choice EXIN/ISEB accredited examinatio... more information | send enquiry

This is a highly interactive workshop style event that builds upon the knowledge of the IT Infrastructure Library (ITIL) gained from attendance of the Service Management Foundation (SMF) Course, and t... more information | send enquiry

This course is for those already working in Configuration Management, who wish to broaden their knowledge of the subject and wish to gain a suitable qualification to demonstrate their level of compete... more information | send enquiry

The course is based on the IT Infrastructure Library (ITIL) and provides the common sense and practical advice required to help new and experienced Service Support and Delivery staff to do their job b... more information | send enquiry

The course is intended to promote ITIL ‘Best Practice’ in Service Level Management, and allows the course attendees the opportunity to explore all aspects of Service Level Management in detail, throug... more information | send enquiry

IT Service Departments need to establish a professional "best practice" culture. The education process for this started at the top of the organisation as is quite normal. It is necessary to establishe... more information | send enquiry