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Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

By the end of this practical course, you will be able to: > Deal effectively with the many issues associated with problematic relationships, personalities, behaviour and demanding business situations... more information | send enquiry

Apt Training A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

Leading and managing a team can be hard enough when people do what we ask, but it is even more difficult when team members aren't doing what we expect of them. This course looks at the issues around ... more information | send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

This workshop is designed to aid managers to effectively deal with what is becoming the single, most common cause of absence in the UK. Delegates will be given a clear understanding of what stress act... more information | send enquiry

At the conclusion of this course delegates will be able to: * Understand themselves and in particular their likely behaviour in exercising their personal style * Adopt behaviour more likely t... more information | send enquiry

All trainers are ICM Members and abide to their strict Code of Conduct, and have been certificated by CFSMS to deliver the National Syllabus. Who Should Attend? All frontline NHS staff, who have fac... more information | send enquiry

How do you manage to control some difficult situations, yet allow yourself to be dragged into the argument at other times? How can you maintain your ability to see both sides, talk a problem through a... more information | send enquiry

Conflict can have a devastating effect - on productivity, morale, teamwork and ultimately your organisation. Conflict itself though does not have to be a bad thing. However, the way that individuals ... more information | send enquiry

Do you; • Allow mounting resentment to spoil your promotional chances at work? • Find yourself unable to respond to the anger of other people? • Find it difficult to deal with difficult people? • Let ... more information | send enquiry

One Day Conflict Mangement Training Course to give you the skills you need to deal with conflict, whether in the workplace or in life generally. This workshop includes techniques designed to give y... more information | send enquiry

Dealing with difficult staff is a problem that many managers hope will go away but it rarely does. It is important that justice is seen to be done during a disciplinary interview: you need to questio... more information | send enquiry

Including theoretical aspects aqs well as breakaway techniques and holding techniques which are safe and non pain compliant and suitable for using within the caring professions more information | send enquiry

Suitable for Managers, leaders, supervisors or anyone who deals with difficult people in the work environment. This programme will provide participants with a greater insight into why people are diff... more information | send enquiry