You are in Home > Human Resources > Conflict >

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

Leading and managing a team can be hard enough when people do what we ask, but it is even more difficult when team members aren't doing what we expect of them. This course looks at the issues around ... more information | send enquiry

By the end of this practical course, you will be able to: > Deal effectively with the many issues associated with problematic relationships, personalities, behaviour and demanding business situations... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry

Apt Training A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to... more information | send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

Want to make changes but don't know where to begin? Scared? Discover exactly what is wrong and what you can do about it, get the answers, plan your action, make decisions that will change yourself and... more information | send enquiry

In today's modern world conflict is a given. It happens in every area of our life. Most of us don't deal well with conflict - we fall back on our instinctive 'flight or fight' responses. However con... more information | send enquiry

Certificate in Conflict Management Aim To provide participants with the skills to deal effectively with conflict situations. Target Audience This programme is designed for people seeking to understa... more information | send enquiry

To benefit individuals, teams and the organisation by providing delegates with the understanding and ability to manage conflict in the workplace. Using a variety of training methods including short le... more information | send enquiry

Aims: Most managers have to, on a weekly basis, deal with people problems which manifest themselves in many different ways. These skills concentrate on why these problems occur in the first place an... more information | send enquiry

A one day facilitated teambuilding event with an interactive focus. Areas covered included; characteristics of effective teams, team leadership, crucial team roles, linking teamwork to overal organis... more information | send enquiry

Target Audience Middle and senior managers. Aims *To equip delegates with the concepts and tools to build and work with effective teams *To develop the skills to apply these tools to maximum effect ... more information | send enquiry

complaints are increasing in the health service and increasingly they are escalated. This course trains people not just in the classic complaint handling skills - listen, empathise, act - but on the d... more information | send enquiry

Tel 0800 136010 www.aqt.co.uk for training courses info more information | send enquiry

The transition from team member to team leader is one of the most challenging. This pragmatic workshop teaches you how to increase work output, improve the quality of work and achieve greater flexibil... more information | send enquiry