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By the end of this practical course, you will be able to: > Deal effectively with the many issues associated with problematic relationships, personalities, behaviour and demanding business situations... more information | send enquiry

A one-day course where you will learn how to improve people's morale and motivation, especially at those times when you are short staffed, have a busy schedule and/or have a difficult task to complete... more information | send enquiry

Apt Training A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to... more information | send enquiry

The course aims to help delegates to harness their existing life skills and strengths to cope with aggression more effectively, by recognising warning signs early, and then using defusing or avoidance... more information | send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information | send enquiry

Conflict can have a devastating effect - on productivity, morale, teamwork and ultimately your organisation. This seminar does not promise an end to all conflict. That is impossible. But it will giv... more information | send enquiry

This course is designed for those dealing with difficult situations, customers and colleagues in the workplace. It will help delegates to develop their listening and questioning skills. Whilst givin... more information | send enquiry

Auditing of your health & safety performance is a key requirement for any business and this includes auditing the behaviours of your staff. Carrying out Safe Visits effectively helps to · Prevent acc... more information | send enquiry

A one-day course where you will learn: The crucial skills of how to manage "difficult" people, ensuring that the outcome is a win-win result for all concerned, including yourself. The course includes... more information | send enquiry

Leading and managing a team can be hard enough when people do what we ask, but it is even more difficult when team members aren't doing what we expect of them. This course looks at the issues around ... more information | send enquiry

Managing anger can help in reducing the intensity of conflicts, and gives us an understanding of anger as a normal emotion with the potential of both positive and negative outcomes. This course will e... more information | send enquiry

Few interpersonal skills draw upon other skills the way conflict resolution does. Specifically, resolving conflict uses goal setting, feedback and oral persuasion skills. What’s covered in the progr... more information | send enquiry

Practical guidance to deal with difficult people, resolving awkward and disruptive situations, diffusing the potential for conflict. • Understanding the reasons for difficult behaviour and its effec... more information | send enquiry

This 6 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace - A model of mediation that focuses strongly on preserving ... more information | send enquiry

Difficult people can be a serious problem to both individuals and organisations alike. They can undermine our best intentions and cause us a great deal of stress at home and at work. While this work... more information | send enquiry

This course aims to help you learn how to facilitate positive outcomes from non-violent workplace conflict situations. What you will gain: · Manage your emotions · Be more assertive · Generate win-w... more information | send enquiry

Are you responsible for holding disciplinary interviews? Are you confident you know who is entitled to attend with your employee? Are you ready for the proposed statutory stages (disputes resolutio... more information | send enquiry

Negotiation is an important skill in many environments, none more so than the workplace. It can be used with clients, customers, and work colleagues, and is indispensible in the present working envir... more information | send enquiry

Conflict is one of the most destructive behaviours in business and handling conflict in the workplace is one of the most challenging. This exciting course focussing on conflict management will equip d... more information | send enquiry

§By the conclusion of the specific learning & development activities, delegates will be able to: §Distinguish between equal opportunities and diversity management; §Demonstrate their awareness of the ... more information | send enquiry

One Day Conflict Mangement Training Course to give you the skills you need to deal with conflict, whether in the workplace or in life generally. This workshop includes techniques designed to give y... more information | send enquiry