TDB's Business Acumen Programme covers the most essential elements from a MBA programme, which could take up to three years to complete at one of the leading business skills. These elements are funda... more information   send enquiry

Aims and benefits: To identify best practice and develop techniques to increase effectiveness on the telephone; to build the confidence of all staff who use the telephone; to increase the competence l... more information   send enquiry

There is increasing pressure on staff and managers to manage attitudinal and performance problems. Counselling is therefore becoming an increasingly necessary skill for managers and supervisors. more information   send enquiry

The introductory course outlines the principles of customer satisfaction and methods of delivering high quality customer service. The course enables delegates to understand the need for customer se... more information   send enquiry

The programme outlines the best way to develop and deliver customer service policy effectively and efficiently. How do you avoid staff 'burn out' due to the negative nature of customer complaints? H... more information   send enquiry

Which new media do you need? We can help you set up your e-commerce business from scratch. What is e-commerce? How can it benefit your company? How can your business successfully market on the interne... more information   send enquiry

A practical guide to e-commerce. How do you start selling online? How much should you invest - and what sales can you expect? Find out what technology is right for your company and your customers. It'... more information   send enquiry

What makes a successful 'dot com' business? Is it an extension of your existing business, or a complete re-evaluation? The internet can give your customers all the information they need, how do you tu... more information   send enquiry

For those companies whose Personnel or HR departments do not have a policy in place, TDB can help you develop a policy. The equal opportunities programme is a necessity for smaller companies that don... more information   send enquiry

The course aims to demystify the jargon that the financial world employs and to enable delegates to get a thorough grounding in the financial processes and how they impact upon the business. The cour... more information   send enquiry

The programme explains how large businesses operate and how to win business in this sector. The programme enables delegates to understand the structure of corporations and how their buying centres wo... more information   send enquiry

This programme enables senior managers to identify their management style and realise the potential of their number one asset - their staff. The leadership and motivation programme can be run at a nu... more information   send enquiry

It is well known that good Public Relations can make a huge difference to an organisation's success. The programme is run for people in the marketing, sales and customer service functions. It will e... more information   send enquiry

The management development programme is run for those recently promoted into a management role, or those who need to update or develop their skills. Due to the bespoke nature of TDB's programmes, the... more information   send enquiry

Selling and marketing are often divided into two separate disciplines, however if plans are not communicated between the disciplines problems inevitably occur. For delegates who already have a grasp ... more information   send enquiry

This programme is run for anybody who is connected with customers and suppliers, either during the sales process or when purchasing goods and services on behalf of the organisation. The programme can... more information   send enquiry

We 'present' ourselves at all times and yet when called upon to do business presentations many people lose their true confidence, style and purpose. Effective presentations win business, poor present... more information   send enquiry

The course will enable delegates to learn how to implement the six steps of project management. The Project Management Programme is run for either those recently promoted into a project management ro... more information   send enquiry

Recruiting the right staff for the company is one of the most important areas of management responsibility and if done incorrectly can create an expensive problem. Managers involved in the recruitmen... more information   send enquiry

Sales management requires a balance of motivation skills and effective planning. The need to achieve targets is of prime concern, however, with clients now expecting high quality, relationship based ... more information   send enquiry

We can increase your sales by up to 20%. Through analysing your sales team's account management, sales forecasting and sales cycle, our proven techniques can significantly improve your bottom line. Mo... more information   send enquiry

The programme can be run at all levels, for salespeople who may be new to sales and for more experienced salespeople who are looking to improve or update their techniques. Self-motivation and effecti... more information   send enquiry

Careful planning at the start of any complex initiative is important if problems are to be avoided further down the line. If companies want to succeed in achieving their objectives in these highly co... more information   send enquiry

This course looks to increase the overall health and welfare of a company through stress management. The programme aims to outline the causes of stress; encourage natural remedies for stress related p... more information   send enquiry

This programme can be designed for newly promoted supervisors, or those needing to improve their skills. Through covering the challenges a supervisor will encounter, this course enables delegates to p... more information   send enquiry

Available at any location, indoors or outdoors, each programme is individually designed to meet specific requirements. This area specialises in experientially-based development programmes, not only tr... more information   send enquiry

The coaching process is about transferring skills and knowledge in the workplace. Following the coaching programme delegates will be able to coach their staff, peers or managers in both skills and pr... more information   send enquiry

The EDGE is a breakthrough in developing the business & functional skills of your people. research shows that traditional methods of leadership development fail to deliver the required results. The E... more information   send enquiry

We are all guilty of wasting time, the most precious resource. The course will enable delegates to develop an action plan that will lead to more efficient use of time and to develop good habits in ma... more information   send enquiry

This course is ideal for new trainers wishing to become qualified in their line of work, or others who have not done a 'train the trainer' for some time and wish to brush up on their skills. The progr... more information   send enquiry