This fast track course has been developed to cover the agreed standards and objectives for the HDI's HDA qualification. Throughout the 3 days, delegates are encouraged to participate in discussions a... more information   send enquiry

Part One encourages delegates to participate in group exercises and discussions where they will identify the role and responsibilities of the modern help desk, and debate and determine the necessary a... more information   send enquiry

Part Two of this interactive course looks at the more commonly used support methodologies.It reviews the importance of SLA's their benefits and potential pitfalls if not implemented correctly, and the... more information   send enquiry

This fast track course has been developed to cover the agreed standards and objectives for the HDI's HSA qualification. This course covers effective communication and CRM as well as customer service s... more information   send enquiry

Predominantly intended for staff new to the telephone customer support environment. It is an extremely useful refresher course for all staff who regularly use the phone to support customers both int... more information   send enquiry

This course has been developed to cover the agreed standards and objectives for the HDI's HDM qualification. Throughout the 5 days, delegates will participate in discussions and group exercises on th... more information   send enquiry

Part One (HDM 1) reviews the delegates' understanding of the environment in which they work, their position in that environment, and their perception and understanding of the current market place in w... more information   send enquiry

Part Two (HDM 2) is a highly interactive 2 day course that involves the delegate from the very beginning, via discussions, exercises and presentations. It enables all participants to develop a greate... more information   send enquiry