This course is aimed at developing a range of skills and techniques to enable delegates to identify and use appropriate assertive behaviour in the workplace. The objectives of the course are: a) T... more information   send enquiry

This course is aimed at developing a practical understanding of the processes involved in the management of change, to enable delegates to implement change effectively in the workplace. The objecti... more information   send enquiry

This course is aimed at developing the coaching skills and techniques required by those who are involved in leading a team. Delegates will design, deliver and evaluate a short coaching session. The ... more information   send enquiry

This course is aimed at developing consultancy skills and techniques required by those who are involved in any type of consultancy process whether internal or external to the organisation. Delegates w... more information   send enquiry

Our Customer Service programmes are designed to meet the specific needs of your clients by experienced customer service trainers. Courses can be run as individual sessions or a series of modules to f... more information   send enquiry

OBJECTIVES By the end of this course delegates will be able to:  Write and distribute minutes with confidence  Understand best practice theories to prepare for meetings and write ef... more information   send enquiry

The Level 3 Introductory Certificate in Line Management aims to give practising or potential first line managers the foundation for their formal development. Leads on to further ILM qualifications als... more information   send enquiry

The Level 2 Introductory Certificate in Team Leading aims to give practising of potential team leaders the foundation for their formal development. Leads on to further ILM qualifications. Run in hous... more information   send enquiry

This course is aimed at developing a range of practical skills and techniques required by those who are involved in leading a team and is highly participative with a range of learning methods. The ... more information   send enquiry

Level 2 - 5 ILM Management Certificate and Diploma Level Qualification more information   send enquiry

The objectives of the course are: a) To describe the basic principles of successful appraisal review. b) To develop techniques and skills aimed at improving performance. c) To apply the skills an... more information   send enquiry

Course Titles include: Assertiveness Skills Handling Conflict Understanding Stress Influence and Persuaion Interpersonal & Communication Skills Managing your time more effectively Presentation Skills... more information   send enquiry

We specialise in the design and development of CLIENT OWNED CUSTOMER SERVICE PROGRAMMES. Own your own customer service training - we can deliver it for you or train your in house trainers to deliver. ... more information   send enquiry

Wide range of courses including: Introductory Train the Trainer Advanced Train the Trainer Facilitation Skills Presentation Skills Training Needs Analysis Design of training materials more information   send enquiry