A 'hands on' practical "one-to-one" or "one-to-many" introduction to Health & Safety using effective Risk Assessment as the theme. * Understand the context of Health & Safety in the workplace. * Exp... more information   send enquiry

This practical, interactive course explores ways of building successful customer relationships, first time, every time. It helps staff members develop a positive attitude towards customers. During the... more information   send enquiry

To understand the value delivered by individual customers. To have a clear understanding (business model) of how to identify where the value comes from presently, To understand how to pilot change ba... more information   send enquiry

This workshop looks at the key skills required for customer service such as: - what makes good service - identify ways of improving their personal effectiveness in customer service - communications sk... more information   send enquiry

Every customer interaction has a cost and a result; some of these are relatively simple to measure such as responses to a direct mail-shot, and some are more complex such as the results of a complaint... more information   send enquiry

Successful experimentation is at the heart of staying in front and optimizing process and proposition delivery. Understand how to link tests to your organization's strategic development needs. Ensure... more information   send enquiry

Effective personal presentation skills are recognised as a necessity in many roles, and yet the vast majority of people are terrified of making a presentation. This workshop uses a series of exercises... more information   send enquiry

Effective personal presentation skills are recognised as a necessity in many roles, and yet the vast majority of people are terrified of making a presentation. This workshop uses a series of exercises... more information   send enquiry

This programme is about building confidence for women managers, by developing their leadership and personal assertiveness. It recognises that gender can make a difference in a manager's style. The pro... more information   send enquiry

This practical and reassuring in-house course takes a positive approach to dealing with pressure. It helps participants to recognise the danger signals that mean stress is getting to them or to their ... more information   send enquiry

Using a mixture of classroom based training and practical experiential opportunities, we can provide a comprehensive approach to team building. Whether you want team development or simply time to get ... more information   send enquiry

Using the Culinary Studio, University of Brighton, we can provide a team building/bonding experience that your team will remember. Using a mixture of practical cooking activities with optional extra c... more information   send enquiry

Using state of the art light and audio equipment , designed originally for several disabled adults, we can provide a team building/bonding experience that your team will remember. Using a mixture of l... more information   send enquiry

Using the skills of actors and directors, we can provide a team building experience that your team will remember. Using a mixture of drama games and improvisation acitivities with optional extra class... more information   send enquiry

Good trainers can be made. On this course we cover: what makes effective training, presentation skills, the impact of learning styles, communications skills, visual aids. For more details call us on... more information   send enquiry

Effective TNA ensures you get the right training for the right people at the right time. We offer a TNA service which ensures that any training meets these criteria and is suitable for your organisati... more information   send enquiry

Customer Relationship Management (CRM) is a management model that puts the customer at the centre of its activity. It is about putting the customer in the driving seat and moving away from a business ... more information   send enquiry