An intensive programme which looks at the Consultative approach to selling and how to understand customer needs rather than simply trying to sell products and services. It looks at how to sell diffe... more information   send enquiry

Good speakers are made, not born and many of us have to make presentations to groups, colleagues or customers. This interactive course enables delegates to gain real practical experience in preparing... more information   send enquiry

Every manager needs to develop the fundamentals of successful management of people. This highly practical and very interactive course is designed for those who have the responsibility to obtain the h... more information   send enquiry

Quality customer service is a vital way in which to differentiate our business, add value and protect our customer base. This course is designed to help service managers identify areas where they can ... more information   send enquiry

This course gives the Key Account Manager an overview of the scope and responsibility of Key Account Management and also provides delegates with a logical, structured and disciplined approach to each ... more information   send enquiry

A distinctly modern and decidedly powerful course for today's leaders. Lead with core leadership ideas, looking at your current leadership style. Assess leadership performance. Get motivated and creat... more information   send enquiry

This course will equip you to become more effective with your interactions with people at all levels and deal with situations which could be difficult to handle. The focus is on helping participants b... more information   send enquiry

An exciting and dynamic course which equips salespeople to meet the challenge of modern highly competitive conditions. Apart from dealing with every step of the selling process, from 'Planning' throug... more information   send enquiry

An exciting and dynamic course that equips salespeople to meet the challenge of modern highly competitive conditions. Principles and Practice of Selling covers each stage of the selling process giving... more information   send enquiry

This workshop is designed to inspire service engineers to realise the importance of their contribution to your company. It will give them a sense of purpose and encourage them to see themselves direct... more information   send enquiry

This workshop is designed to inspire service engineers to realise the importance of their contribution to your company. It will give them a sense of purpose and encourage them to see themselves direct... more information   send enquiry

This course provides a structured overview to this increasingly important business activity. Telephone selling demands its own skills and expertise and these are fully explored on this comprehensive ... more information   send enquiry