We will look at the value of preparation - and paradoxically, how the better prepared you are the better equipped you are to change your mind about which option to take when you are up against it. We ... more information   send enquiry

A course for anyone managing the performance and appraisal of employees. Looking at "managing" as a process that is ongoing; helping people develop their day-to-day performance. It will help you pro... more information   send enquiry

There you go, you've just said yes to something you know you should have said no to. How did it happen this time? How did they get that one past you again? Some of us are too nice for our own good; ... more information   send enquiry

A Tailored Assertiveness Programme can help delegates discover what works for them, without resorting to difficult behaviour themselves. Working in small groups, two experienced facilitators use game... more information   send enquiry

This one-day course is designed to give delegates a clear understand of how body language works. The course does not ask you to add new body language to your current behaviour; rather it concentrate... more information   send enquiry

This one-day Building Business Relationships course is all about how you connect and engage with your client. You need to be a 'safe pair of hands' and at the same time have the skills to engender t... more information   send enquiry

A one day course that aims to demystify the " art of networking" - after all, networking is just another way of saying, "interacting with people" – but somehow once you attach an agenda to it, it beco... more information   send enquiry

This 1 day course will help you get from competent to brilliant in getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to ne... more information   send enquiry

The course is designed to help you understand and engage with the process of change in a positive and empowering way and offers practical tools to make potentially difficult situations easier for ever... more information   send enquiry

The course aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. The temptation when coaching or mentoring someone is to... more information   send enquiry

Impact Factory creates comprehensive courses on mentoring and coaching designed to give mentors and mentees insight into what mentoring actually means and helps them define goals and parameters that a... more information   send enquiry

There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/she weren't so bloody difficult then my life would... more information   send enquiry

Conflict and Difficult People has a mixture of theory and practical exercises designed to help delegates constructively engage with conflict rather than avoid it. Most people see conflict as indicati... more information   send enquiry

The course is designed to help you master the challenges of communicating to an audience electronically and provide you with options for making your copy stand out from the crowd. The overall aim is... more information   send enquiry

You may be one of those people struck with snow blindness when it comes to getting started on that dreaded piece of writing. Or maybe you just feel stale and that you're re-writing the same thing over... more information   send enquiry

If you are able to see the solution to a problem fairly quickly due to your expert ability and technical knowledge you may need help. Wait a minute! That doesn't make sense, does it? OK, so why wo... more information   send enquiry

This one day course is designed to help you handle difficult customers and situations and to make the most of every customer contact. It will give you the skills to develop customer loyally and will t... more information   send enquiry

This is a practical day filled with exercises, games and discussion which will give you skills to handle difficult and tricky situations and give you more choice in the way you communicate with others... more information   send enquiry

The single most important skill you have to have in business is to be able to communicate effectively with colleagues and customers. From making sure you're understood to delivering difficult messages... more information   send enquiry

Our Business and Executive Coaching deals with Presentation Skills, Change Management Issues, Communication Skills and Relationship Issues; indeed anything where you know extra support and expertise c... more information   send enquiry

This course seeks to help people understand how a group works and give them the skills and techniques to run meetings (where you are chair) and facilitate meetings (where you are not). more information   send enquiry

This course looks at Influencing and Negotiation as skills that work differently for each individual. Participants get the opportunity to practise a variety of tools and techniques to see what works f... more information   send enquiry

If you have people in your company who are now being asked to influence both external and internal customers in ways they never had to before, then giving them a solid grounding in 'persuasiveness' wi... more information   send enquiry

Interviews can be scary things! How often do you have to present yourself as the answer to someone's prayers? To succeed we are expected to present our very best side and take credit for our achieve... more information   send enquiry

Think of a leader you admire? What constitutes a good leader? Over a two-day course we explore ways to inspire and motivate your team, department, company, club or even your family. Both challenging a... more information   send enquiry

Leadership is one of those things that's often awfully hard to define but you know when you see it, and you definitely know when it's missing. Our Leadership Development and Training programmes push ... more information   send enquiry

This two-day course is designed to help people understand and engage with what a line manager is supposed to do. It focuses clearly on the key line management skills such as delegation, motivating an... more information   send enquiry

Our Media Skills Training is run by Trixie Rawlinson our Media Skills expert who, until this year, was a familiar voice on BBC Radio 4 and BBC World Service. She brings the experience of 15 years of n... more information   send enquiry

Our Media Skills Training is run by Trixie Rawlinson our Media Skills expert who, until this year, was a familiar voice on BBC Radio 4 and BBC World Service. She brings the experience of 15 years of n... more information   send enquiry

Negotiation is an everyday part of life - we're always negotiating, with varying degrees of success. This one day Negotiation Skills Course highlights the skills and qualities we already use, introduc... more information   send enquiry

Personal Impact is an intensive course that includes key elements of our Communication, Presentation, Assertiveness and Influencing programmes. It's designed to bring these elements together to give ... more information   send enquiry

You will learn to defy 'death by PowerPoint' and practice ways to achieve real impact. We'll overturn dull traditional PowerPoint conventions and share fresh ideas to achieve professional, polished a... more information   send enquiry

This Presentation Skills Training doesn't so much deal with the "right way" to present, rather it looks at understanding how the environment in which we have to present works, and how individual prese... more information   send enquiry

This Presentation Skills Training doesn't so much deal with the "right way" to present, rather it looks at understanding how the environment in which we have to present works, and how individual prese... more information   send enquiry

The power and opportunity we are given every time we present before an audience or even sit around a table with a captive group of people is huge. Many presenters have no idea of what can be achieved.... more information   send enquiry

In this comprehensive two day course we cover the delivery of a Presentation from soup to nuts. Whether it is an informal presentation to a few colleagues sat around the table, or a theatrical style o... more information   send enquiry

This Presentation Skills Training doesn't so much deal with the "right way" to present, rather it looks at understanding how the environment in which we have to present works, and how individual prese... more information   send enquiry

This one day Project Management Course is an opportunity for individuals to look at the way they handle and manage their projects. A practical look at creating productive teams, diffusing conflict, ge... more information   send enquiry

This one day course concentrates on effective public speaking, particularly dealing with nerves and anxiety. It offers simple, easy to practise tools to help you cope with nerves, get your message ac... more information   send enquiry

The programme is designed to help people gain an understanding of strategy, how to think strategically and how to keep things moving so the strategy happens. more information   send enquiry

This one day Stress Management Course is an opportunity to start managing pressure effectively and to develop an awareness of what tips you over from pressure into stress. more information   send enquiry

A Team event has a positive effect on the morale, motivation, confidence and effectiveness of the team and its individual members that immediately transfers to the workplace. Tailored specifically to... more information   send enquiry

It can feel really daunting standing up in front of others and being the 'expert'. People expect a lot when they go on a course, and unfortunately, a lot of training has a justifiably bad reputation: ... more information   send enquiry

The ability to write a winning tender is critical for many businesses. This one-day workshop is designed to be interactive, engaging and fun with tools and techniques to help delegates to write succe... more information   send enquiry