Assertiveness Skills - 1 day

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Description and objective: This course is aimed at developing a range of skills and techniques to enable delegates to identify and use appropriate assertive behaviour in the workplace.

The objectives of the course are:

a) To define assertive, aggressive and passive behaviour.
b) To draw up a list of techniques and tactics for effective assertiveness.
c) To be able to apply these techniques and tactics in the workplace.

Course Outline:

Defining assertiveness
- win/win
- the benefits of behaving assertively
- alternatives to assertiveness

Dealing with difficult situations
- techniques to use
- handling difficult people
- saying no!

Types of assertiveness
- six ways of behaving assertively
- handling conflict situations positively

Action planning and feedback

Contact New Dawn Training & Consultancy Services

Phone

01903 620103 or 07788668373 When calling be sure to mention Training Pages

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Categories

•	Personal Development > Communication Skills > Assertiveness
•	Human Resources > Conflict