Customer Service Training - Various Titles / Client specific programme design

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Description and objective: Our Customer Service programmes are designed to meet the specific needs of your clients by experienced customer service trainers. Courses can be run as individual sessions or a series of modules to form a tailor made programme specific to your company.

We can even provide full training of ‘in house trainers’ through an intensive train the trainer programme should you wish to deliver the courses using your own trainers.

As well as training programmes, we provide facilitation and consultancy to enable your company to develop a Customer Service Vision, Best Practice and Strategy to deliver Outstanding Service to your customers.

Examples of previous course modules include:

 Customer service induction training
 Customer service skills toolbox
 Telephone techniques
 Telephone negotiation
 Handling ‘difficult’ situations
 Selling skills
 Managing customer service
 Workshops and focus groups looking at customer service improvement

Please contact us to find out how we can design a programme for your company

Contact New Dawn Training & Consultancy Services

Phone

01903 620103 or 07788668373 When calling be sure to mention Training Pages

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Subject	Re: Customer Service Training - Various Titles / Client specific programme design
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Categories

•	Business and Management > Service > Customer Service and Care
•	Sales, Marketing and PR > Sales > Customer Service