Complaint Handling

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Description and objective: Delegates will learn techniques for handling customer complaints effectively and addressing their root cause. This course can be delivered by our trainers anywhere in the UK
The course includes the following topics:

The costs of complaints
Service standards
How to handle the complainant
Complaint procedures
Communicate the message well
Complaint analysis
Root causes
Factors affecting client relationships
Quality improvement
Monitoring customer service

Contact West End Training (Scotland)

Phone

08450581375 When calling be sure to mention Training Pages

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Training Pages can send your message straight to the company.

Your name:
Email address
Phone Optional
Subject	Re: Complaint Handling
Your message Remember to include your postal address if requesting brochures or other material

Categories

•	Business and Management > Service > Customer Service and Care
•	Sales, Marketing and PR > Sales > Key Account Management