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Handling Difficult People

Kingsgate Consulting - 1 day - All difficulty levels - Public - £250+VAT
Course Code: SS009

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Description and objective: The world may be enriched by diversity, but at times we all wish that everyone else could behave like us. When people are &#8220;difficult&#8221; we may struggle to cope with them. This practical approach to handling difficult people will help delegates to develop coping and managing strategies to defuse unpleasant situations, negotiate calm and feel better about their relationship with the difficult person.

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Categories

 •Personal Development > Communication Skills > Assertiveness


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