Conflict Resolution
B D Associates Ltd -
1 day - - Public & In-House - £65.00 (includes materials, lunch, refreshments)
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Description and objective: Describe common causes of conflict
Give examples of how communication can breakdown
Explain 3 examples of ‘communication models’ that can assist in conflict resolution
Describe patterns of behavior they may encounter during different interactions
Give examples of the different warning and danger signs
Give examples of impact factor
Describe the use of distance when dealing with ‘conflict’
Explain the use of ‘reasonable force’ as it applies to conflict resolution
Describe different methods of dealing with possible conflict situations
Suitability: Aimed at all frontline staff and professionals whose work brings them into contact with
members of the public.
Contact B D Associates Ltd
| Phone | 01282 455545 When calling be sure to mention Training Pages
| Fax | 01282 455544 |
|
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