Assertiveness

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Description and objective: Assertiveness is essential for effective communication. It enables individuals to deal confidently and successfully with the people around them. Assertive techniques allow people to feel in control. Win / win situations are achieved and conflict situations are managed to produce a positive outcome. This programme provides tried and tested techniques to improve assertive communication.
- Definition of 3 behaviours and their impact.
- Understanding your behaviour
- Developing an assertive approach
- Physical and mental approaches

Suitability: Participants who need to deal with others in an appropriate way & question decisions that they are uncomfortable with. Those who have difficulty saying no will particularly benefit

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0207 993 2663 When calling be sure to mention Training Pages

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Subject	Re: Assertiveness
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Categories

•	Personal Development > Communication Skills > Assertiveness