CLAIMS - INTRODUCTION

- outline the methods used by insurers when investigating claims

- define the various parties involved in the claims process

- list the settlement options available to insurers

- explain the part played by repairers and suppliers in the claims process

- outline the litigation processes involved in claims handling

- explain the importance of managing customer expectations and the approaches available

Suitability: The workshop is an excellent opportunity for delegates to develop their understanding of the part claims handling plays in the insurance process.

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