HOUSEHOLD INSURANCE CLAIMS - INTERMEDIATE

- explain the role of all parties in the claims process

- describe how complex household claims are handled, including storm, theft, flood, impact and subsidence

- outline types and effects of construction

- explain the insurer's options when settling claims

- describe common areas of dispute and how to resolve them

- explain the roles of the FOS and FSA in claims

- outline how personal liability claims are handled

- identify fraud indicators and the investigation of potentially fraudulent claims

Suitability: The workshop is suitable for those already working in a claims environment who wish to increase their technical knowledge.

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