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Assertiveness Skills (ILM Development Award)

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Description and objective: Apt Training
A look at a typical day in the life of most managers would reveal a pattern of activity made up of a series of fleeting, personal contacts. Success may well be determined by an ability to handle such interactions effectively. At best such control may be constructive and positive, at worst destructive and wearing.

Suitability: This course will provide an opportunity for managers and senior staff to practice assertive approaches in role-play exercises, which mirror situations that arise in any workplace

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Categories

•	Personal Development > Communication Skills > Assertiveness
•	Human Resources > Conflict