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Core Mediation Skills
   Steve Hindmarsh Ltd -
2 days - All difficulty levels - Public & In-House - £325.00 (includes materials, lunch, refreshments) Leads to qualification(s): Accreditation through Open College Network
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| Venue | Dates
| | 1 | Cardiff, Cardiff | 25 Mar 2009 to 26 Mar 2009 |
Description and objective: This 2 day course offers a role, a structure and a process that can prevent, de-escalate and resolve interpersonal conflict in the workplace
- A model of mediation that focuses strongly on preserving and rebuilding working relationships
- A set of skills & strategies to deal with difficult conflict behaviours
- A structured, sequential, step by step process
- The techniques to engage conflicting parties, facilitate co-operation, and support them in taking responsibility for their own problems and ultimately their own solutions Suitability: For front line managers, team leaders, supervisors and HR advisors who want to nip conflict in the bud early and resolve disputes which may escalate into costly conflicts.
Contact Steve Hindmarsh Ltd
| Phone | 029 2021 4129 When calling be sure to mention Training Pages
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