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Assertiveness

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Description and objective: Aim: A programme which equips individuals with the techniques of assertive behaviour which conveys what you want whilst recognising and respecting the rights of others. It also shows delegates how to develop assertive team members.

At the end of the course, participants will be able to:
Define the concept of assertiveness.
Understand and have practised leadership skills.
Give and receive criticism in a constructive way.
Distinguish between assertive, aggressive and passive behaviour.
Use the SNAP technique effectively.
Understand the link between assertiveness and good communication.

Contact Pertemps Training

Phone	0121 450 8300 When calling be sure to mention Training Pages
Fax	0121 450 8301

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•	Personal Development > Communication Skills > Assertiveness