You are in Home > Human Resources > Conflict >

Customer Care (for dealing with clients via telephone)

Send A Message

Description and objective: Aims:
The module aims to give staff the skills to deal with clients and their representatives via the telephone, particularly when the client has a complaint to make and give them a set of guidelines to turn these situations into a positive outcome.

Objectives:
By the end of the course delegates will be able to:
Understand the current corporate customer care policy.
Recognise internal customers and their importance.
Handle customer’s complaints smoothly.
Understand why a positive attitude is so important when dealing with clients.
Use the telephone more effectively.
Know what the corporate quality awareness package means.
Use quality circles to improve the service to clients.

Contact Pertemps Training

Phone	0121 450 8300 When calling be sure to mention Training Pages
Fax	0121 450 8301

Send a Message

Training Pages can send your message straight to the company.

Your name:
Email address
Phone Optional
Subject	Re: Customer Care (for dealing with clients via telephone)
Your message Remember to include your postal address if requesting brochures or other material

Categories

•	Personal Development > Communication Skills > Assertiveness
•	Business and Management > Service > Customer Service and Care