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Developing Interactive Communications

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Description and objective: Aims:
This module aims to provide delegates with an understanding of communicating from an organisational and individual skills basis and give them a chance to practice influencing and assertive behaviour.

Objectives:
By the end of the course delegates will be able to:
Identify the barriers to communication in their organisation.
Identify barriers in their own personal communication.
Identify key communication skills.
Practice listening skills.
Produce a features and benefits analysis.
Determine their ability to influence.
Present ideas persuasively in order to influence clients and their consultants.
Upgrading personal presentations to clients and their consultants.
Managing conflict in a one to one and in a group situation with clients and their consultants.

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Categories

•	Personal Development > Communication Skills > Negotiation Skills
•	Personal Development > Communication Skills > Assertiveness