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Dealing with Difficult People

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Description and objective: Difficult people can be a serious problem to both individuals and organisations alike. They can undermine our best intentions and cause us a great deal of stress at home and at work.

While this workshop is designed for anyone who has to deal with difficult people, the emphasis is placed on difficult customers who may be encountered by call centre advisers.

Aims and Objectives:
Prepare yourself to deal with difficult people more effectively.
Identify different types of difficult people.
Identify your own particular style of dealing with difficult people.
Learn what to do to gain an effective outcome in a difficult situation.
Learn how to handle the stress that difficult people can create.

Contact Pertemps Training

Phone	0121 450 8300 When calling be sure to mention Training Pages
Fax	0121 450 8301

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Categories

•	Human Resources > Conflict
•	Human Resources > Stress