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Customer Care & Quality Service

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Description and objective: Putting the customer first is a sensible strategy for building the business. Satisfied customers will return and send others, dissatisfied people do not. How can the manager ensure that good customer service will prevail throughout his or her organisation? What are the simple practical steps that lead to quality products and excellent service? This programme addresses these issues in a practical way that clarifies their relationship between customer and overall business strategy.

Suitability: For receptionists, sales staff and other employees in customer-facing roles, customer care should be a core element of their job description and a core criterion when recruiting.

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Categories

•	Business and Management > Service > Customer Service and Care
•	Sales, Marketing and PR > Sales > Customer Service